CleenCraft.com – Returns Policy
Last Updated: June 24, 2019

 

At Cleen Craft we stand behind our products with our 30-day satisfaction guarantee. If you are not satisfied with any of our products, you may request a refund of the full purchase price within 30 days of the date you receive the product(s). If more than 30 days have passed since your receipt of the product(s), we unfortunately can’t offer you a refund.

You may return new, unused, and unopened products in their original packaging within 30 days of delivery for a full refund. However, we do ask that you pay shipping for these returns. If the return is a result of our error, such as an incorrect or defective product, you will receive a full refund for the item. No refunds will be issued for products that have been opened or used.

Only regularly priced items may be refunded, unfortunately sale items cannot be refunded.

To return products, you must first call us at 1 206-453-0186 or email us at info@cleenhemp.com to describe your dissatisfaction and obtain a Return Merchandise Authorization (“RMA”) number before shipping your product back to us. No returns of any type will be accepted without an RMA number.

After obtaining an RMA, all returns should be sent to: 300 Lenora Street, #244, Seattle, WA 98121

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You bear the risk of loss during shipment.

damaged products 

All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours of receipt. Please contact us at info@cleenhemp.com within that time and provide detailed information regarding any product damaged during shipping. Please include a full description of the damages to the product, with pictures if possible.

refunds

Once we’ve received and inspected your return, we’ll notify you by email that we’ve received your returned item. We’ll also notify you of the approval or rejection of your refund. If your refund is approved, it will then be processed, and a credit will be applied to your credit card.